Updated January 23, 2017
We respect the privacy of our Account holders and the privacy of their client data. All user information contained within the forms or journals you may use or build on the EZFORMS, Inc. site are governed by our terms of service. Although EZFORMS owns the data storage, databases and website, you retain all rights to your data.
We will also not utilize your data in our databases to compete with you, market to your clients, advertise to, or contact them for any other means of profit.
The Data We Collect
We collect the e-mail addresses and certain personally identifiable information of those who communicate with us via e-mail or register with us to open an “Account”. We also collect certain aggregate information regarding which pages users access or visit, and information volunteered by the users via direct communication with us or through surveys.
When you register, we ask for the following information: your name, email address, billing address and credit card information. Users of the SaaS portal also have the option to provide their company’s name, logo and the time zone they are located in to further personalize their Account.
When you submit information, you are transferring such information into the United States and you here by consent to such transfer.
EZFORMS may also collect and analyze from visitors and users certain information regarding the use of the software, associated SaaS portal and services available therein. Information collected may include but is not limited to web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc.
Use of Information
The information we collect is not shared with or sold to other organizationsfor commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
1if it becomes necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Service, or as otherwise required by law; or
EZFORMS has implemented processes intended to protect user information and maintain security of data. Each Account holder is assigned a unique user name and password, which is required to access their Account. It is each user’s responsibility to protect the security of his or her login information. We have attempted to protect our servers by locating them in areas with security procedures, using of firewalls and implementing other generally available security technologies.
These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but NO GUARANTY CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.
Suspension or Termination of Services
If you terminate a Subscription in the middle of a billing cycle, you will not receive a refund for any period of time you did not use in that billing cycle unless you are terminating these Terms for any of the following reasons: (a) we have materially breached these Terms and failed to cure that breach within 30 days after you have so notified us in writing; or (b) a refund is required by law.
EZFORMS may terminate your Subscription at the end of a billing cycle by providing at least 30 days’ prior written notice to you. EZFORMS may terminate your Subscription for any reason by providing at least 90 days’ written notice to you and will provide a pro rata refund for any period of time you did not use in that billing cycle. EZFORMS may suspend performance or terminate your Subscription for any of the following reasons: (a) you have materially breached these Terms and failed to cure that breach within 30 days after EZFORMS has so notified you in writing; (b) you cease your business operations or become subject to insolvency proceedings and the proceedings are not dismissed within 90 days; or (c) you fail to pay fees for 30 days past the due date. Additionally, EZFORMS may limit or suspend the Services to you if you fail to comply with these Terms, or if you use the Services in a way that causes legal liability to us or disrupts others’ use of the Services. EZFORMS may also suspend providing the Services to you if we are investigating suspected misconduct by you. If we limit, suspend, or terminate the Services you receive, we will endeavor to give you advance notice and an opportunity to export a copy of your Content from that Service. However, there may be time sensitive situations where EZFORMS may decide that we need to take immediate action without notice. EZFORMS will use commercially reasonable efforts to narrow the scope and duration of any limitation or suspension under this Section as is needed to resolve the issue that prompted such action. EZFORMS has no obligation to retain your Content upon termination of the applicable Service.
Compliance with Children’s Online Privacy Protection Act
As a business service, EZFORMS does not target its offerings toward, and does not knowingly collect any personal information from users under 13 years of age.
Accessing and Updating Personal Information
When you use EZFORMS, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may update your Account information by logging into your Account. When requests come to EZFORMS with regard to personal information, we ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup discs), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Secure Password. If you have been issued an account by EZFORMS in connection with your use of the Services, you are responsible for safeguarding your password and any other credentials used to access that account. You, and not EZFORMS, are responsible for any activity occurring in your account (other than activity that EZFORMS is directly responsible for which is not performed in accordance with your instructions), whether or not you authorized that activity. If you become aware of any unauthorized access to your account, you should notify EZFORMS immediately. Accounts may not be shared and may only be used by one individual per account.
Keep Contact Information Accurate. EZFORMS occasionally sends notices to the email address registered with your account. You must keep your email address and, where applicable, your contact details and payment details associated with your account current and accurate. Accounts are controlled by the entity whose email address is registered with the account.
Account Inactivity. EZFORMS may terminate your account and delete any content contained in it if there is no account activity (such as a log in event or payment) for over 12 months. However, we will attempt to warn you by email before terminating your account to provide you with an opportunity to log in to your account so that it remains active.
Customer Engagement Manager. EZFORMS may assign you a customer success manager (“ECM”). The ECM may review your use of the Services and your Content to help you to more effectively use the Services, including by providing reporting and usage insight.
Changes to this Policy
EZFORMS may periodically update this policy. We will notify you about significant changes in the way we treat personal information by posting a prominent notice on the EZFORMS Site and possibly sending a notice to the primary email address specified in your Account. We do not intend to reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor.